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Support

Last updated: August 20, 2026

Something broken, confusing, or just not fun enough? Tell us. Tap Rascal is a small studio, so your message reaches a human who works on the game.

Fastest route

Email support@taprascal.com. We reply to every message, usually within two business days.

Before you write

Including these details lets us fix things without a back-and-forth:

Common questions

My progress disappeared

Progress is stored on your device and, where you have enabled it, in Apple Game Center. Signing back into the same Apple ID and Game Center account usually restores scores and achievements. Deleting a game removes locally stored progress permanently, so we cannot recover it afterwards.

I bought the ad-free upgrade and ads came back

Tap Restore Purchase at the bottom of the title screen. That reactivates the upgrade on any device signed in to the Apple ID that bought it, at no additional cost — this is the fix after reinstalling or moving to a new phone. Make sure you are signed in to the same Apple ID you bought it with. If it still does not come back, email support@taprascal.com and we will sort it out.

I want a refund

All purchases are processed by Apple, and refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If a purchase did not unlock in the game, email us and we will sort it out directly.

I want to turn off personalized ads

Choose “Ask App Not to Track” when the game asks, or turn tracking off system-wide in Settings → Privacy & Security → Tracking. Ads still appear, but they are no longer personalized. To remove advertising altogether, buy the ad-free upgrade from the title screen — it stops the advertising software from running at all. Our Privacy Policy explains what advertising partners receive.

I want my data deleted

Email privacy@taprascal.com with the subject line “Delete my data.” You do not need an account with us to make the request, and we do not charge for it.

I found a bug or want to suggest a feature

Send it to support@taprascal.com. Suggestions genuinely do end up in the game.

Reach us